Privacy Policy

Welcome to Pizza Luce. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lucepizza-meal.rest, place orders, use our online services, or otherwise interact with us. Please read this policy carefully. If you do not agree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website, mobile-optimized pages, online ordering system, email communications, and any related services, sales, marketing, or events (collectively referred to as the "Services").

1. Who We Are

Pizza Luce is a food service business operating in the United States. We take your privacy seriously and handle your personal data in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection regulations.

For any questions, concerns, or requests related to this Privacy Policy, you may contact us directly at the email address listed above.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Services. The categories of information we collect include the following:

2.1 Personal Information You Provide to Us

When you register an account, place an order, subscribe to our newsletter, contact our customer support, participate in promotions, or otherwise use our Services, you may voluntarily provide us with personal information, including but not limited to:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Transaction Data: Details about payments made to us, products or services you have purchased or inquired about, order history, and preferences.
• Financial Data: Payment card details and billing information (note: we use third-party payment processors and do not store full payment card numbers on our servers).
• Account Credentials: Username, password, and security questions if you create an account.
• Communications Data: Messages, feedback, reviews, or other information you submit when contacting us or participating in surveys.
• Dietary Preferences and Special Requests: Information related to food allergies, dietary needs, or special instructions you provide with your orders.
• Marketing Preferences: Your preferences in receiving marketing communications from us and your communication preferences.

2.2 Information Collected Automatically

When you visit or interact with our website lucepizza-meal.rest, we automatically collect certain technical information about your device and how you interact with our Services. This includes:

• Usage Data: Pages you visit, features you use, links you click, time spent on pages, referring URLs, and other behavioral data about how you use our website.
• Device Information: IP address, browser type and version, browser language, operating system, device type (desktop, mobile, tablet), screen resolution, and device identifiers.
• Log Data: Server logs that capture access times, errors, and other activity logs.
• Location Data: General geographic location inferred from your IP address. We do not collect precise GPS-level location unless you expressly provide it for delivery purposes.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, local storage objects, and similar tracking technologies. Please see Section 7 for more details on our cookie practices.

2.3 Information Collected from Third Parties

We may receive information about you from third parties, including:

• Payment Processors: Transaction confirmations and fraud screening results from payment gateway providers.
• Analytics Providers: Aggregated and anonymized data about website traffic and user behavior.
• Social Media Platforms: If you interact with our social media pages or use social login features, we may receive profile information from those platforms in accordance with their privacy policies.
• Marketing Partners: Information that assists us in improving our marketing efforts and understanding our audience.
• Delivery Partners: Information necessary to fulfill your delivery order, including confirmation of address or delivery status updates.

3. How We Use Your Information

We use the information we collect for a range of legitimate business purposes. Specifically, we use your personal information for the following:

3.1 Service Provision and Order Fulfillment

• To process and fulfill your food orders, including online ordering and delivery arrangements.
• To create and manage your account on our website.
• To communicate with you about your order status, confirmations, and receipts.
• To process payments and manage billing transactions.
• To accommodate special dietary requests or food allergy notifications you have provided.
• To provide customer support and respond to your inquiries, complaints, or feedback.
• To send you important service-related notices, such as changes to our menu, policies, or service interruptions.

3.2 Analytics and Service Improvement

• To analyze how users interact with our website to improve usability and performance.
• To conduct internal research and development to enhance our Services and food offerings.
• To monitor and analyze trends, usage, and activities in connection with our Services.
• To identify and fix technical issues, bugs, or errors on our website.
• To measure the effectiveness of our marketing campaigns and promotions.

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and updates about Pizza Luce — only where you have consented or where we have a legitimate interest in doing so.
• To personalize your experience on our website, including tailoring menu recommendations and promotions based on your order history and preferences.
• To administer contests, promotions, surveys, and other marketing activities.
• To retarget you with relevant advertisements on third-party platforms (such as social media), subject to your cookie preferences and opt-out rights.

3.4 Legal Compliance and Safety

• To comply with applicable federal and state laws and regulatory requirements.
• To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal activities.
• To enforce our Terms of Service and other applicable agreements.
• To protect the rights, property, and safety of Pizza Luce, our customers, employees, and the public.
• To respond to law enforcement requests, court orders, or legal process.

4. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for their own independent marketing purposes. However, we do share information in the following circumstances:

4.1 Service Providers and Business Partners

We share your personal information with trusted third-party service providers who perform functions on our behalf and are contractually obligated to protect your information. These include:

• Payment Processors: To handle secure payment transactions (e.g., credit and debit card processing).
• Delivery Partners: To coordinate and fulfill food delivery to your specified address.
• Email and Marketing Platforms: To manage our email communications and marketing campaigns.
• Analytics Providers: Such as Google Analytics, to help us understand website traffic and user behavior.
• Cloud Hosting and IT Providers: To store data and maintain our website infrastructure.
• Customer Support Tools: To manage customer service inquiries and ticketing.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Enforce our Terms of Service or other agreements.
• Protect and defend the rights or property of Pizza Luce.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.

4.3 Business Transfers

If Pizza Luce undergoes a merger, acquisition, reorganization, asset sale, or similar business transaction, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

4.4 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes.

5. Data Security

We take the protection of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Use

• SSL/TLS Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) or Transport Layer Security (TLS) encryption.
• Access Controls: Access to personal data is restricted to authorized employees and service providers who have a need to know in order to provide the Services.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant third-party payment processors. We do not store full payment card numbers on our servers.
• Data Minimization: We collect only the personal data that is necessary for the purposes described in this policy.
• Regular Security Reviews: We periodically review our security practices and update them as necessary to address emerging threats.
• Password Hashing: Account passwords are stored using industry-standard cryptographic hashing techniques.

6. Your Privacy Rights

Depending on your location, you may have various rights regarding your personal information under applicable law. We are committed to honoring these rights and responding to requests in a timely manner.

6.1 Rights Available to All Users

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where we are required to retain the data for legal or compliance purposes).
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly at [email protected].
• Right to Data Portability: Where technically feasible, you may request that we provide your personal data in a structured, commonly used, machine-readable format.

6.2 California Residents – CCPA/CPRA Rights

If you are a resident of California, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information:

• Right to Know: You have the right to know what categories and specific pieces of personal information we have collected about you, the purposes for which it is used, the categories of sources from which it was collected, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request the deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information. However, if we ever engage in activities that constitute a "sale" or "sharing" under California law, you have the right to opt out.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use and disclosure of sensitive personal information (such as health or financial data) to only what is necessary to provide the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive different prices, quality of service, or be denied services as a result of exercising your privacy rights.

To exercise your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to verified requests within 45 calendar days as required by CCPA/CPRA.

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using the following methods:

• Email: [email protected]
• Website: lucepizza-meal.rest

When submitting a request, please include sufficient information to allow us to verify your identity and the nature of your request. We may require additional verification steps to protect your security. We will not honor requests from third parties unless a legally valid authorization is provided.

7. Cookie Policy

Our website lucepizza-meal.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website performance, and deliver relevant content and advertising.

7.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the website remember information about your visit, such as your preferred language, login status, and shopping cart contents, making your next visit easier and the site more useful to you.

7.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly. These include session management, security, and shopping cart functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymized information about pages visited, time spent, and errors encountered.
• Functionality Cookies: Allow us to remember your preferences such as language, location, and previously viewed items.
• Marketing and Targeting Cookies: Used to deliver advertisements relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that disabling certain cookies may affect the functionality of our website, including your ability to place orders or access account features.

For more detailed information about how we use cookies and how to manage your preferences, please refer to our full Cookie Policy available on our website at lucepizza-meal.rest.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.

8.1 Retention Periods

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you.

9. Children's Privacy

Pizza Luce's website and online ordering services are not directed to children under the age of 18. We do not knowingly solicit, collect, or retain personal information from minors. If you are under 18, please do not use our Services or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take prompt steps to delete such information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can take appropriate action.

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under the age of 13 without verifiable parental consent. We extend this protection to all individuals under 18 years of age.

10. International Data Transfers

Pizza Luce is based in the United States and primarily serves customers in the United States. All data we collect is processed and stored on servers located in the United States.

If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our Services, you acknowledge and consent to the transfer of your personal information to the United States.

When we transfer personal data internationally, we implement appropriate safeguards to ensure that your information receives an adequate level of protection in accordance with applicable laws, including the use of:

• Standard contractual clauses approved by relevant regulatory authorities.
• Vendors and service providers who are Privacy Shield certified or have adopted equivalent data protection standards.
• Contractual obligations requiring third parties to protect your personal information to the same standard as we do.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not operated by Pizza Luce. If you click on a third-party link, you will be directed to that third party's website. We strongly advise you to review the Privacy Policy of every website you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. This Privacy Policy applies only to information collected by Pizza Luce through our website lucepizza-meal.rest and our Services.

Third-party services that may be referenced or used in connection with our website include (but are not limited to): Google Analytics, social media platforms, payment processors, and food delivery platforms. Each of these third parties has their own privacy policies governing the use of your information.

12. FTC Act Compliance and Consumer Protection

Pizza Luce operates in full compliance with the Federal Trade Commission Act (FTC Act) and the consumer protection regulations enforced by the Federal Trade Commission (FTC). We are committed to:

• Engaging only in fair and honest data practices that are not deceptive or unfair to consumers.
• Providing clear and transparent notice of our data collection and use practices through this Privacy Policy.
• Offering meaningful choice and control to consumers regarding the use of their personal information.
• Maintaining reasonable security measures to protect consumer data.
• Honoring all commitments we make regarding data privacy to our customers.

If you believe we have engaged in an unfair or deceptive practice related to your personal information, you have the right to file a complaint with the FTC. See Section 14 for more information on how to file a complaint.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on this page with a revised "Last Updated" date at the top of the policy.
• Sending an email notification to the email address associated with your account (for material changes).
• Displaying a prominent notice on our website homepage or ordering page.

Your continued use of our Services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you disagree with any changes to this Privacy Policy, you should discontinue use of our Services and may request deletion of your personal information by contacting us at [email protected].

14. How to File a Complaint with a Regulatory Authority

If you believe that our processing of your personal information violates applicable privacy laws and we have been unable to resolve your concern, you have the right to lodge a complaint with the relevant data protection or consumer protection authority.

14.1 Federal Trade Commission (FTC)

The FTC is the primary federal agency responsible for consumer protection in the United States, including enforcement of privacy-related laws. You may contact the FTC at:

• Website: www.ftc.gov
• Complaint Center: reportfraud.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Residents – California Privacy Protection Agency (CPPA)

If you are a California resident and believe your CCPA/CPRA rights have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]

14.3 California Attorney General

California residents may also file a complaint with the California Attorney General's Office regarding CCPA violations:

• Website: oag.ca.gov/privacy

14.4 State-Specific Consumer Protection Agencies

Depending on your state of residence, you may also have the right to contact your state's Attorney General office or consumer protection agency to report concerns about how your personal information has been handled. Most states have consumer protection divisions that handle privacy-related complaints.

15. Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact our Privacy Team. We are committed to resolving your concerns promptly and fairly.

We aim to respond to all privacy-related inquiries and requests within 30 calendar days of receipt. For California residents submitting CCPA/CPRA verifiable consumer requests, we will respond within 45 calendar days as required by law, with the possibility of a 45-day extension where reasonably necessary.

When contacting us, please include the following information to help us process your request efficiently:

• Your full name and email address associated with your account (if applicable).
• A clear description of your request or concern.
• Your state of residence (to help us identify applicable laws).
• Any relevant order numbers or account identifiers.