Terms of Service

Effective Date: June 19, 2026  |  Last Updated: June 19, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Pizza Luce ("Company," "we," "us," or "our"), the operator of the website lucepizza-meal.rest and associated food service operations. By visiting our website, creating an account, placing an online order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

If you are accessing or using our services on behalf of a business entity or organization, you represent and warrant that you have the authority to bind such entity to these Terms, and by doing so, you agree to these Terms on behalf of that entity.

These Terms apply to all visitors, users, customers, and others who access or use our website and services. Your continued use of the website and services after any updates or modifications to these Terms shall constitute your acceptance of the revised Terms.

You must be at least eighteen (18) years of age to use our services, create an account, or place an order. By using our services, you represent and warrant that you meet this age requirement. We reserve the right to request proof of age at any time and to refuse service to any individual who does not meet this requirement.

2. Description of Services

Pizza Luce operates as a food service establishment offering a variety of food and beverage products, including but not limited to pizzas, pasta dishes, salads, appetizers, desserts, and beverages. Our services include, but are not limited to, the following:

• Online Ordering: Customers may place food orders through our website at lucepizza-meal.rest for delivery, carryout, or dine-in reservation purposes.
• Delivery Services: We offer food delivery services to designated service areas, subject to availability and geographic limitations.
• Carryout Services: Customers may place orders online or by phone for in-store pickup at our physical location(s).
• Dine-In Services: We offer dine-in experiences at our physical restaurant location(s), subject to capacity and reservation availability.
• Catering Services: We may offer catering services for events and special occasions, subject to separate agreements and availability.
• Loyalty and Rewards Programs: We may offer loyalty programs, promotional offers, coupons, and rewards to eligible customers.
• Customer Account Management: Registered users may create and manage personal accounts for streamlined ordering and preference management.

All services are subject to availability. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of services.

Menu items, prices, hours of operation, delivery zones, and other service parameters are subject to change without prior notice. We encourage you to review our website regularly for the most current information. Menu items may vary by location and season, and certain items may be subject to limited availability or may be discontinued at our discretion.

3. User Accounts and Registration

To access certain features of our website or to place orders, you may be required to create a user account. When registering for an account, you agree to provide accurate, current, and complete information and to update such information as necessary to keep it accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree not to share your account credentials with any third party. You are responsible for all activities that occur under your account, whether or not authorized by you. You agree to notify us immediately at [email protected] if you become aware of any unauthorized use of your account or any other breach of security.

We reserve the right to suspend or terminate your account at any time and for any reason, including but not limited to a violation of these Terms, at our sole discretion, without notice or liability to you.

4. User Obligations and Prohibited Activities

As a condition of your use of our website and services, you agree to comply with all applicable local, state, and federal laws, including but not limited to the laws of the United States. You further agree to use our website and services only for lawful purposes and in a manner consistent with these Terms.

4.1 User Obligations

You agree to:

• Provide accurate, truthful, and complete information when creating an account or placing orders.
• Pay all applicable charges, fees, and taxes associated with your orders in a timely manner.
• Notify us promptly of any errors in your order confirmation or billing statements.
• Comply with all applicable laws and regulations in connection with your use of our services.
• Use our website and services in a manner that does not disrupt, interfere with, or damage our operations or those of other users.
• Keep your contact and delivery information current and accurate.

4.2 Prohibited Activities

You agree that you will NOT engage in any of the following prohibited activities:

• Using our website or services for any unlawful, fraudulent, or unauthorized purpose.
• Placing fraudulent orders, providing false payment information, or attempting to circumvent our payment systems.
• Harassing, threatening, abusing, or intimidating our employees, delivery personnel, or other users.
• Attempting to gain unauthorized access to our systems, servers, networks, or user accounts.
• Using automated tools, bots, scrapers, or similar mechanisms to access, collect data from, or interact with our website without our express written permission.
• Uploading, transmitting, or distributing any viruses, malware, spyware, or other malicious code through our website.
• Reverse engineering, decompiling, disassembling, or attempting to derive the source code of our website or any portion thereof.
• Impersonating any person or entity, or falsely claiming an affiliation with any person or entity, including Pizza Luce employees or representatives.
• Reproducing, duplicating, copying, selling, or exploiting any portion of our website or services without our express written consent.
• Engaging in any activity that could damage, disable, overburden, or impair our servers or networks.
• Using our services to send unsolicited communications, spam, or commercial messages.
• Submitting false, misleading, or defamatory reviews or feedback about our products, services, or personnel.
• Attempting to obtain coupons, promotional codes, or discounts through fraudulent means.
• Reselling our food products or services for commercial purposes without prior written authorization.

Violation of any of the above prohibited activities may result in the immediate suspension or termination of your account, cancellation of your orders, and may expose you to civil and/or criminal liability under applicable law.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our website, you are making an offer to purchase the selected food items and services at the stated prices. We reserve the right to accept or reject any order for any reason, including but not limited to errors in pricing or product descriptions, unavailability of items, or suspected fraudulent activity. An order is not confirmed until you receive an order confirmation from us.

5.2 Pricing

All prices displayed on our website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, service charges, or gratuities unless otherwise expressly stated. We strive to ensure that pricing displayed on our website is accurate; however, we reserve the right to correct any pricing errors and to cancel or adjust orders placed at incorrect prices.

5.3 Payment Terms

We accept various forms of payment as indicated on our website, which may include major credit cards, debit cards, and other electronic payment methods. By providing payment information, you represent and warrant that: (a) you are authorized to use the payment method provided; (b) the payment information you provide is accurate and complete; and (c) you authorize us to charge the applicable fees to your designated payment method.

Payment is due at the time of order placement for online orders. For catering or large-group orders, different payment terms may apply as specified in a separate agreement. All transactions are processed through secure, encrypted payment gateways in compliance with applicable Payment Card Industry Data Security Standards (PCI DSS).

5.4 Refunds and Cancellations

Orders may be cancelled prior to preparation. Once food preparation has commenced, cancellations may not be accepted. If you believe your order was incorrect or unsatisfactory, please contact us immediately at [email protected]. Refunds or credits will be issued at our sole discretion. We are not responsible for dissatisfaction resulting from incorrect order information provided by the customer.

5.5 Taxes

You are responsible for all applicable sales taxes, use taxes, and other governmental fees associated with your orders. We will collect and remit applicable taxes in accordance with state and local tax laws.

6. Delivery Services

Delivery services are available within our designated delivery zones. Delivery times are estimates only and are not guaranteed. Factors including but not limited to weather conditions, traffic, high order volume, and other circumstances beyond our control may affect delivery times. We are not liable for delays in delivery caused by factors outside of our reasonable control.

You are responsible for providing accurate and complete delivery address information. We are not responsible for failed deliveries resulting from incorrect address information provided by you. Delivery fees and minimum order requirements may apply and are subject to change.

7. Intellectual Property Rights

All content, materials, and elements available on our website, including but not limited to text, graphics, logos, images, photographs, audio clips, video clips, digital downloads, data compilations, software, and the overall design, layout, and appearance of the website (collectively, "Content"), are the exclusive property of Pizza Luce or its content suppliers and are protected by United States and international intellectual property laws, including but not limited to copyright law (17 U.S.C. § 101 et seq.), trademark law, trade dress law, patent law, and other applicable laws.

The Pizza Luce name, logo, trade names, service marks, and all related names, logos, product and service names, designs, and slogans are trademarks of Pizza Luce or its affiliates or licensors. You may not use such marks without the prior written permission of Pizza Luce.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our website solely for your personal, non-commercial purposes. This license does not include the right to:

• Reproduce, distribute, display, or transmit any Content from our website without our prior written consent.
• Modify or create derivative works based on our Content.
• Use any data mining, robots, or similar data gathering or extraction tools on our website.
• Use our Content for any commercial purpose or for any public display, whether commercial or non-commercial.
• Frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information of ours without express written consent.

Any unauthorized use of our intellectual property may violate copyright laws, trademark laws, and other applicable statutes and could result in civil and/or criminal penalties. We reserve all rights not expressly granted herein.

8. Disclaimer of Warranties

YOUR USE OF OUR WEBSITE AND SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
• WARRANTIES THAT OUR WEBSITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS.
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, RELIABILITY, CURRENCY, OR TIMELINESS OF ANY CONTENT, INFORMATION, OR MATERIALS AVAILABLE ON OR THROUGH OUR WEBSITE.
• WARRANTIES THAT DEFECTS IN OUR WEBSITE OR SERVICES WILL BE CORRECTED.
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS FOR ANY PARTICULAR INDIVIDUAL'S DIETARY NEEDS OR RESTRICTIONS.

We make no warranty that our food products are free from allergens. It is your sole responsibility to inquire about ingredients and potential allergens before placing an order. Our menu items are prepared in facilities that handle common allergens including but not limited to gluten, dairy, eggs, nuts, soy, and shellfish. We strongly encourage customers with food allergies or sensitivities to consult with our staff before ordering. We cannot guarantee that cross-contamination will not occur during the preparation of food items.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL PIZZA LUCE, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES.
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR ACCESS TO OR USE OF OUR SERVICES.
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL OR FINANCIAL INFORMATION STORED THEREIN.
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE.
• ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE THAT MAY BE TRANSMITTED THROUGH OUR WEBSITE BY ANY THIRD PARTY.
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH OUR WEBSITE.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

THE LIMITATIONS OF LIABILITY SET FORTH IN THIS SECTION APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability shall be limited to the maximum extent permitted by applicable law.

10. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Pizza Luce, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees and legal costs) arising out of or relating to:

• Your violation of these Terms of Service.
• Your use of our website or services in a manner not expressly authorized by these Terms.
• Your violation of any applicable law, regulation, or third-party right, including but not limited to any intellectual property right, privacy right, or proprietary right.
• Any false, inaccurate, or misleading information provided by you in connection with our services.
• Your negligent or wrongful conduct in connection with your use of our website or services.
• Any order placed by you or any content submitted by you through our website.

We reserve the right to assume exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with us in the defense of such matter. You may not settle any claim without our prior written consent.

11. Food Safety and Allergen Information

Pizza Luce is committed to providing safe, high-quality food products in compliance with applicable United States food safety regulations, including guidelines issued by the United States Food and Drug Administration (FDA) and applicable state and local health codes. Our food preparation facilities are subject to regular health inspections.

Despite our best efforts, we cannot guarantee that our food products are free from all allergens or that cross-contamination will not occur. Customers with known food allergies, sensitivities, intolerances, or medical dietary requirements are advised to exercise caution and consult directly with our staff before ordering. We accept no liability for allergic reactions or adverse health events resulting from consumption of our food products where allergen information has been disclosed or was reasonably available upon inquiry.

12. Third-Party Links and Services

Our website may contain links to third-party websites, services, or resources that are not owned or controlled by Pizza Luce. We have no control over and assume no responsibility for the content, privacy policies, terms of service, or practices of any third-party websites or services. We do not endorse or make any representations about third-party websites.

We encourage you to review the privacy policies and terms of service of any third-party websites or services that you visit. Your interactions with third-party websites and services are governed solely by those third parties' terms and policies, and we shall not be liable for any damages or losses caused by your reliance on or use of such third-party websites or services.

13. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms, your use of our website, or our services shall be governed by and construed in accordance with the laws of the United States of America and applicable state law, without regard to conflict of law principles that would require application of the laws of a different jurisdiction.

Any legal action or proceeding arising out of or relating to these Terms that is not subject to mandatory arbitration under Section 14 shall be brought exclusively in the federal or state courts of competent jurisdiction in the United States. You hereby consent to personal jurisdiction in such courts and waive any objections to the exercise of jurisdiction over you by such courts.

These Terms are also subject to applicable federal consumer protection laws, including the Federal Trade Commission Act (15 U.S.C. § 41 et seq.) and applicable regulations promulgated thereunder. To the extent applicable, California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as amended.

14. Dispute Resolution and Arbitration

14.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services informally by contacting us at [email protected]. We will attempt to resolve the dispute informally within thirty (30) days of receipt of your complaint. If the dispute is not resolved within that period, either party may proceed with formal dispute resolution as provided herein.

14.2 Binding Arbitration

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, YOU AND PIZZA LUCE AGREE THAT ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE BREACH, TERMINATION, ENFORCEMENT, INTERPRETATION, OR VALIDITY THEREOF, OR YOUR USE OF OUR SERVICES, SHALL BE RESOLVED BY BINDING ARBITRATION. The arbitration shall be conducted in accordance with the rules of the American Arbitration Association (AAA) Commercial Arbitration Rules, as applicable and as modified by these Terms. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

14.3 Class Action Waiver

YOU AND PIZZA LUCE AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. This class action waiver applies to both arbitration and court proceedings. If this waiver is found to be unenforceable, the parties agree that the entirety of the arbitration agreement contained in this section shall be null and void.

14.4 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidential information, or other proprietary rights.

15. Term and Termination

These Terms shall remain in full force and effect while you use our website or services. We reserve the right, at our sole discretion, to suspend or terminate your access to our website and services, in whole or in part, at any time and for any reason, including but not limited to:

• Your breach or violation of any provision of these Terms.
• Suspected fraudulent, abusive, or illegal activity.
• Requests by law enforcement or other government agencies.
• Our decision to discontinue or materially modify our website or services.
• Technical or security issues or problems.

Upon termination of your account or access to our services, the following provisions of these Terms shall survive: Intellectual Property Rights, Disclaimer of Warranties, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Dispute Resolution, and any other provisions that by their nature should survive termination.

You may terminate your account at any time by contacting us at [email protected]. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations.

16. Changes to These Terms

We reserve the right to modify, update, or replace these Terms of Service at any time and at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page and, where reasonably practicable, provide additional notice such as posting a notification on our website or sending an email to registered users.

Your continued use of our website or services after the effective date of any modifications constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must immediately cease using our website and services. It is your responsibility to review these Terms periodically to stay informed of any changes.

We may also, in the future, offer new services, features, or tools on our website. Such new features and services shall be subject to these Terms as may be amended from time to time.

17. Severability

If any provision or portion of these Terms of Service is found by a court or arbitrator of competent jurisdiction to be invalid, unlawful, void, or unenforceable for any reason, that provision or portion shall be deemed severed from these Terms, and such invalidity, illegality, or unenforceability shall not affect the validity, legality, or enforceability of any other provision of these Terms. The remaining provisions shall continue in full force and effect. To the extent permitted by applicable law, the parties authorize the court or arbitrator to modify such invalid or unenforceable provision to the minimum extent necessary to make it valid and enforceable.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on our website, constitute the entire agreement between you and Pizza Luce with respect to your use of our website and services, and supersede all prior and contemporaneous understandings, agreements, representations, warranties, and negotiations, whether written or oral, regarding the subject matter hereof.

No waiver by Pizza Luce of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. The failure of Pizza Luce to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

19. Force Majeure

Pizza Luce shall not be liable for any failure or delay in performance of its obligations under these Terms where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, floods, fires, earthquakes, epidemics, pandemics, civil disturbances, acts of terrorism, war, governmental actions, supply chain disruptions, labor disputes, or failures of third-party service providers or utilities. In such events, our obligations shall be suspended for the duration of the force majeure event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable.

20. Electronic Communications

By using our website or services, you consent to receiving electronic communications from us, including but not limited to order confirmations, receipts, promotional materials (where you have opted in), and notices regarding changes to these Terms or our policies. You agree that any notices, disclosures, agreements, or other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. You may withdraw your consent to receive promotional electronic communications at any time by following the unsubscribe instructions in such communications or by contacting us directly.

21. Contact Information

If you have any questions, concerns, or comments regarding these Terms of Service or our services, please contact us through the following channels:

We will make reasonable efforts to respond to your inquiries within a reasonable timeframe. For urgent matters related to food safety or order issues, we encourage you to contact us directly via email at [email protected].